What is your returns policy?

Our refund policy is effective for 14 days after the receipt of the item(s). Refund requests submitted after 14 days from the receipt of the item(s) will not be accepted.

  • Items must be returned within 14 days of receipt.
  • Items must be undamaged
  • Items must have all tags attached and be in original packaging

Do you offer free returns?

Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.

What if my product is faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 14 days of purchase at beautypopshop87@gmail.com, with images of the faulty product and we will be in touch to resolve the issue.

How long does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at beautypopshop87@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.

How can I track the status of my return?

As soon as your return has been received you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.